Outlearn vs Gorgias: an honest comparison
The Gorgias alternative that leaves your team the hard cases.
Your team gets the conversations that need judgment, not another tracking number or policy question. Half the queue disappears before a person sees it. Outlearn is an AI support agent that has resolved 50.4% of conversations without a human on our own support for months, then hands difficult ones into the helpdesk you already run with the full transcript attached. That's what changes when a Gorgias alternative enters the conversation.
Don't take the percentage on faith. Email support@outlearn.com right now and see the product answer, usually inside a minute. Put it on your site with one line of code, migrate nothing, and try it in an afternoon. A Gorgias alternative is only useful if you can prove it before asking your team to trust it.
Outlearn vs Gorgias at a glance
The decision is whether you can cut repeat support work with answers that stay current and know who's asking. A Gorgias alternative only matters if it changes that, and the comparison below shows the proof. Only show differences
| Capability | Gorgias | |
|---|---|---|
| Third-party knowledge systems the AI reads | Ours is counted from the source_type enum in our own code. | not on their published list |
| Answers scoped to each end user's permissions | Verified in our own source: scoping works where Outlearn can read the source's user model. | not published |
| Store website re-sync interval | Ours runs every 30 minutes and is a paid feature. | every 30 days |
| Shopify order and product lookups | Outlearn ships a native Shopify action. | yes, native |
| Refunds and cancellations | A refund request goes to a person with the full transcript attached. | yes, native |
| Shared inbox and ticketing | Outlearn hands off into the helpdesk you already run, with the full transcript. | Yes |
| Meters billed by one AI-resolved conversation | 1 | 2 |
| Billing unit | Our noun is 'automated interaction', not resolution. | Ticket, and automated interaction |
| Free trial | 14 days, no card | 7 days, no card |
| Cost per resolved conversation | $0.20 | $1.69 |
Where Outlearn and Gorgias actually differ
Fresh answers, nobody maintaining copies
The policy changed this morning, but the bot still gives last month's answer. Outlearn reads 20 systems live, among them Confluence, SharePoint, Google Drive, GitHub, and Slack, whatever you run. It re-reads them every 30 minutes. Outlearn attaches the actual articles it used to every answer, not a confidence score.
The agent can act before it hands off
An answer is useful. Outlearn can use Shopify, Salesforce, and Stripe out of the box, or send a plain HTTP action to any endpoint you own with your own auth headers.
Answers live across the tools you run
Your answers are spread across the sources your team actually runs, and they need to stay current. Outlearn reads Confluence, Notion, and Google Drive directly, then keeps re-reading them as your team updates the source.
Cost calculator
| Line | Gorgias Pro | |
|---|---|---|
| Plan | Growth, $199 | Pro, $471 |
| Included | 4,500 credits | 2,000 tickets |
| Billable tickets | n/a | ~1,985 |
| Total per month | $199 | $1,686 |
| Free trial | 14 days, no card | 7 days, no card |
Frequently asked questions
What is the best Gorgias alternative in 2026?
It depends on what Gorgias is doing for you. Keep Gorgias if refunds and cancellations are the job; Order lookups are different. Outlearn reads your orders and products natively.
How does Gorgias bill AI-handled conversations?
They bill successful and unsuccessful AI handling differently.
Success costs two billing events. Failure costs one.
Is Gorgias priced per agent?
No, and most pages get this wrong. Their pricing page says 'never priced per agent.' Outlearn doesn't charge per seat either.
Can I keep Gorgias and still use Outlearn?
Yes, it works on its own with whatever you already run. That's why a Gorgias alternative can be useful before you change any part of your support setup.